Shipping & Returns
Updated 9-20-24
Shipping Policy
1. Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has shipped.
2. Shipping Methods: We offer the following shipping options:
Standard Shipping: 5-7 business days
3. Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and the total weight of your order. We may offer free shipping on orders over $350
4. Delivery Issues: If you experience any issues with delivery, such as delays or lost packages, please contact us. We will do our best to assist you.
Returns Policy
1. Return Eligibility: We accept returns on most items within 14 days of delivery. To be eligible for a return:
Items must be unused, unworn and in their original packaging.
Tags must still be attached.
2. Non-Returnable Items: Certain items are non-returnable, including:
Final sale items and intimate apparel
3. How to Initiate a Return: To initiate a return, please contact us with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send back your items.
4. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective item).
5. Refunds: Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund to the original payment method within 5-7 business days. Please note that it may take additional time for your bank to process the refund.
6. Exchanges: If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns regarding our shipping and returns policy, please reach out to us.
Thank you for shopping with Enisle Studios! We appreciate your business and strive to provide you with the best service possible.